Return and Refund

• At Rex Explore, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund, return, and exchange guidelines below.

  1. Returns

  You may return most products within [insert number of days, e.g., 30 days] of receipt for a full refund or exchange, provided that:

  • The item is unused and in its original packaging.
  • All tags and labels are attached.
  • You have the original receipt or proof of purchase.

  Exceptions: Certain items may be non-returnable due to hygiene reasons (e.g., personal items) or if they were marked as final sale.

  2. Refunds

  Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 5-10 business days].

  3. Exchanges

  If you would like to exchange a product for a different size or color, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.

  4. Warranty

  Most of our products come with a warranty against defects in materials and workmanship. Please refer to the specific product information for warranty details. If you encounter any issues, please contact our customer service team for assistance.

  5. Shipping Costs

  • Returns: You will be responsible for paying your own shipping costs for returning items, unless the return is due to a mistake on our part (e.g., wrong item shipped).
  • Exchanges: Shipping costs for exchanged items will be covered by you, unless otherwise stated.

  6. How to Return an Item

  To initiate a return, please follow these steps:

  1. Contact our customer service team to request a return authorization.
  2. Package the item securely in its original packaging.
  3. Include a copy of your receipt and any other documentation requested by our team.
  4. Ship the item to the address provided by our customer service team.

  7. Contact Us

  If you have any questions about our Refund/Return Policy, please reach out to us